Privacy Policy

How Carfahas collects, uses, protects, and stores customer and inspection information.

Privacy & DataLast updated: April 12, 2026

Carfahas handles personal and vehicle-related information only to operate the platform, coordinate inspections, deliver reports, support customers, and meet legal obligations. We design our processes to collect what is needed for the service rather than building an unnecessary data footprint.

This policy applies to information collected through our website, booking forms, customer support channels, inspection workflows, and related communications. By using Carfahas, you acknowledge that your data will be processed as described below.

At a glance

Operational use only

We use customer data to run bookings, communicate service updates, issue reports, and keep the platform secure.

Limited sharing

Data is shared only with personnel and service providers who help us complete inspections, process payments, or deliver notifications.

Accountability first

We retain records for operational, legal, and audit purposes, then remove or minimize them when they are no longer needed.

Information we collect

The exact information we collect depends on how you use the service, but it generally covers the details required to create an account, schedule an inspection, complete the inspection process, and provide customer support.

Identity and contact details such as your name, mobile number, email address, and preferred language.
Booking details such as location, appointment time, package type, booking history, and support requests.
Vehicle information such as make, model, year, VIN or plate details where provided, and photos or notes submitted during booking or inspection.
Inspection output such as checklist responses, technician notes, photos, scoring, and report delivery records.
Technical and security data such as device, browser, IP-related logs, and service events required for fraud prevention, debugging, and platform integrity.

How we use information

We process data to deliver the service you requested, improve service quality, protect the platform, and comply with contractual or regulatory requirements.

Create and manage customer accounts and authenticate users.
Schedule inspections, assign operational teams, and coordinate service delivery.
Generate, store, and send digital inspection reports and booking notifications.
Respond to support inquiries, complaints, billing issues, and service follow-up requests.
Monitor misuse, prevent fraud, investigate incidents, and enforce platform terms.
Meet accounting, legal, tax, audit, and consumer-protection obligations.

When we share data

Carfahas does not sell customer personal information. We only share data with parties that need it to help us operate the service or where disclosure is legally required.

With inspectors or internal operations staff who need booking and vehicle details to complete the service.
With payment, messaging, hosting, storage, analytics, or customer support providers acting on our instructions.
With professional advisers, auditors, insurers, or authorities where reasonably required for legal or compliance purposes.
With a buyer, investor, or successor entity if part of the business is reorganized, merged, or transferred, subject to appropriate safeguards.
With your direction or consent when you ask us to send or share a report or service record.

Data retention

We keep information only for as long as it serves an active business, contractual, legal, security, or audit purpose. Retention periods may vary based on the type of record and the risks tied to it.

Account and booking records may be retained to support ongoing customer access, service history, and dispute handling.
Inspection reports and related evidence may be retained to preserve report integrity, compliance, and customer support continuity.
Payment and invoice records may be retained for financial reporting, reconciliation, tax, and audit requirements.
Security and operational logs may be retained for a limited period to investigate incidents and protect the platform.

Your choices and rights

You may contact Carfahas to review, correct, or request deletion of eligible personal information, subject to legal, security, and record-keeping limits. Some requests may require identity verification before we can act on them.

Update your account details when contact or booking information changes.
Request correction of inaccurate personal or vehicle information tied to your profile or booking.
Ask about report access, communication history, or data associated with a service interaction.
Request deletion where retention is no longer necessary and no legal or operational obligation requires us to keep the record.
Opt out of non-essential promotional communication while still receiving transactional service updates.

Security and policy updates

We use administrative, contractual, and technical measures intended to reduce unauthorized access, misuse, disclosure, or loss of data. No internet-connected service can guarantee absolute security, so users should also protect their account credentials and report suspicious activity quickly.

Carfahas may update this policy as our platform, legal requirements, or service operations evolve. The latest version published on this page will control from its stated effective date.

Access to operational data is limited to people and systems with a legitimate business need.
Sensitive workflows are reviewed to reduce unnecessary exposure and improve accountability.
Material changes to this policy may be reflected on this page before new practices take effect.